Policies

Customer Grievance Redressal Policy

Last updated 15 October 2026

We're here to listen.

At Sheoli, we are committed to providing a thoughtful, transparent and fair customer experience. If you have a concern regarding our products, services or interactions with us, this Policy explains how you can raise it and how we will address it.

1. Scope

This Policy covers concerns relating to:

  • Orders and deliveries
  • Damaged, defective, incorrect or incomplete products
  • Returns and exchanges
  • Refunds and payments
  • Warranty-related concerns
  • Customer service
  • Website or account-related issues
  • Any other concern relating to your interaction with Sheoli

Concerns specifically covered under our Return & Exchange Policy or Warranty Policy will also be handled in accordance with those policies.

2. How to Raise a Complaint

You may contact Sheoli through:

Email: hello@sheoli.in
Phone / WhatsApp: +91 8792575552
Customer Support Hours: 9:30 AM – 7:00 PM, Monday to Saturday, excluding public holidays

Registered Address:
Sheoli
G1, 549, Nina Shree, 15th Cross, 16th Main Road,
Opposite Samarthanam School for Disabled, Sector 4,
HSR Layout, Bengaluru, Karnataka – 560102

To help us resolve your concern efficiently, please provide your name, order number, registered email/phone number and a clear description of the issue, along with relevant photographs or supporting information where applicable.

Once your complaint is received, we will provide a complaint/reference number for tracking.

3. Grievance Redressal

Customer Support

Our Customer Support team will review your complaint and work towards resolving it promptly.

Where additional investigation is required—for example, product inspection, courier verification or payment confirmation—we may require additional time and will keep you informed.

Grievance Redressal Officer

If you are not satisfied with the response from Customer Support, or your complaint remains unresolved, you may escalate it to our Grievance Redressal Officer.

Grievance Redressal Officer: Divyen Jain, Co-founder
Email: sheoli.dm@gmail.com
Phone / WhatsApp: +91 7500308373

In accordance with applicable law, complaints will be acknowledged within 48 hours and redressed within one month from receipt by the Grievance Redressal Officer.

4. Damaged, Defective, Incorrect or Missing Products

If you receive a product that is damaged, defective, incorrect or missing a component, please report it within the timeframe specified in our Return & Exchange Policy.

We may request photographs, videos, packaging information, order details or other reasonable information required to investigate and resolve the complaint.

5. Fair Resolution

Sheoli is committed to:

  • Reviewing complaints fairly and objectively.
  • Treating customers with courtesy and respect.
  • Communicating the status and outcome of complaints clearly.
  • Protecting customer information in accordance with our Privacy Policy.
  • Taking reasonable steps to address recurring issues and improve our products and services.

6. Customer Cooperation

Customers are requested to provide accurate information and reasonable supporting documents relevant to their complaint. Providing the order number and relevant product information can help us resolve the matter more efficiently.

7. Other Rights & Remedies

Nothing in this Policy limits or excludes any rights or remedies available to customers under applicable law.

If you remain dissatisfied with the resolution provided by Sheoli, you may pursue any other remedy available to you under applicable law.

8. Contact Us

Customer Support
Email: hello@sheoli.in
Phone / WhatsApp: +91 8792575552
Hours: 9:30 AM – 7:00 PM, Monday to Saturday, excluding public holidays

Grievance Redressal Officer
Divyen Jain, Co-founder
Email: sheoli.dm@gmail.com
Phone / WhatsApp: +91 7500308373