Privacy Policy

At Sheoli ("Sheoli", "we", "us" or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, store and protect information when you visit our website, place an order, create an account, contact us, participate in our promotions or otherwise interact with Sheoli.

We process personal data in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023 and applicable rules and regulations, as and when applicable.

1. Information We Collect

Depending on how you interact with us, we may collect:

Information you provide

• Name
• Email address and mobile number
• Billing and shipping address
• Account information, where applicable
• Order and purchase details
• Wishlist and product preferences
• Information provided to Customer Support
• Information relating to returns, exchanges and warranty claims
• Reviews, feedback, photographs or other content you voluntarily provide
• Information required to process refunds or resolve payment-related issues

We only request information reasonably necessary for the relevant purpose.

Payment information

Payments are processed through authorised third-party payment service providers. Sheoli does not ordinarily store complete card numbers, CVV numbers or banking authentication credentials on its own systems.

Website and device information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited and interactions with our website
• Date and time of visits
• Referring website or source
• Approximate location derived from IP address, where applicable
• Website performance and diagnostic information

Cookies and similar technologies

We may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve performance
• Measure marketing campaigns
• Provide relevant advertising, where applicable

You may control certain cookies through your browser or device settings. Where required by law, we will obtain consent for non-essential cookies or similar technologies.

Information from third parties

We may receive relevant information from payment providers, delivery partners, technology providers, analytics or marketing providers and social media or advertising platforms where you interact with Sheoli through those platforms.

2. How We Use Your Information

We may use your information to:

• Process, confirm and fulfil orders
• Process payments, refunds, returns and exchanges
• Arrange delivery and provide order updates
• Provide warranty and after-sales support
• Respond to questions, complaints and customer-support requests
• Create and manage customer accounts
• Operate, maintain and improve our website and services
• Understand customer preferences and website usage
• Detect and prevent fraud, misuse and unauthorised activity
• Send marketing communications, where permitted and where required with your consent
• Comply with applicable laws and legal obligations
• Establish, exercise or defend legal claims

Where practicable, we may use aggregated or anonymised information for analytics and business improvement.

3. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third parties where reasonably necessary to operate our business and provide services to you, including:

• Payment service providers — to process payments and refunds
• Delivery and logistics partners — to fulfil orders, deliveries, returns and exchanges
• Technology and service providers — including website, hosting, customer-support, communication, analytics, fraud-prevention and marketing providers
• Professional advisors — such as lawyers, accountants and auditors, where reasonably necessary
• Government and legal authorities — where required or permitted by applicable law, legal process or lawful request
• Business transaction parties — where Sheoli undergoes a merger, acquisition, restructuring or sale of assets, subject to applicable law

We expect service providers handling personal information on our behalf to use it only for authorised purposes and maintain appropriate security measures.

4. International Data Transfers

Some of our service providers may process information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

5. Data Security

We take reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

These measures may include access controls, authentication, secure transmission, role-based access, monitoring, secure hosting and internal security procedures.

No electronic system or method of transmission is completely secure. While we take reasonable measures to protect your information, absolute security cannot be guaranteed.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfil orders and provide services
• Provide customer support
• Process returns, exchanges and warranty claims
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud and misuse
• Comply with legal, tax, accounting and regulatory requirements
• Establish or defend legal claims

When information is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal retention practices.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed
• Raise a grievance regarding the processing of your personal information
• Nominate another individual to exercise applicable rights on your behalf, where provided by law

Some requests may be subject to identity verification or legal requirements that require us to retain certain information.

8. Marketing Communications

Where permitted by applicable law, we may send you information about:

• New collections and products
• Offers and promotions
• Events and campaigns
• Other marketing communications

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending essential service-related communications, such as order confirmations, delivery updates, payment notifications, security alerts or other transaction-related information.

9. Children’s Privacy

Sheoli’s website and services are intended for users who are legally capable of entering into transactions under applicable law.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If you believe that a child’s personal information has been provided to us in circumstances where it should not have been collected, please contact us so that we can take appropriate action.

10. Third-Party Websites & Services

Our website may contain links to third-party websites, applications or services.

Those third parties may have their own privacy policies and practices. This Privacy Policy does not govern information collected directly by third parties.

We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws. When we make changes, we will update the "Last Updated" date at the beginning of this Policy.

Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.

12. Grievance Redressal

If you have a concern regarding the collection, use, disclosure, security or handling of your personal information, please contact our designated Privacy / Grievance Officer:

Divyen Jain, Co-founder
Email: sheoli.dm@gmail.com
Phone / WhatsApp: +91 7500308373

Privacy-related complaints will be handled in accordance with this Policy, our Customer Grievance Redressal Policy and applicable law.

13. Governing Law

This Privacy Policy is governed by the laws of India, subject to applicable law.

Any dispute arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Sheoli’s registered office, subject to applicable law.

14. Contact Us

For questions about this Privacy Policy or how Sheoli handles your personal information:

Sheoli
Email: hello@sheoli.in
Phone / WhatsApp: +91 8792575552
Registered Address:
G1, 549, Nina Shree, 15th Cross, 16th Main Road,
Opposite Samarthanam School for Disabled, Sector 4,
HSR Layout, Bengaluru, Karnataka – 560102

Please provide sufficient information for us to identify your account or transaction and understand your request.

We may request reasonable information to verify your identity before processing certain requests.

Requests will be handled in accordance with applicable law and the timelines prescribed under applicable law.