Terms & Conditions
Welcome to Sheoli.
These Terms & Conditions (“Terms”) govern your access to and use of the Sheoli website https://sheoli.in/ , including purchases of jewellery and other products available through the website.
By accessing, browsing or using our website, or placing an order with us, you agree to be bound by these Terms and the policies referred to in them. If you do not agree with these Terms, please do not use the website or place an order.
For these Terms, “Sheoli”, “we”, “us” or “our” means SHEOLI, operating under the brand name Sheoli, and “you” or “your” means the person accessing the website or purchasing our products.
1. Eligibility
You may use the Sheoli website and place orders if you are legally capable of entering into a binding contract under applicable law.
If you are under the applicable age of majority, you may use the website or purchase products only with the involvement and permission of your parent or legal guardian, where permitted by law.
By using the website or placing an order, you confirm that the information provided by you is accurate and that you are authorised to use the payment method used for the purchase.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on the website are accurate and up to date.
However:
- Colours may appear slightly different depending on your device or screen settings.
- Natural gemstones, pearls and other natural materials may vary in colour, texture, pattern, inclusions and appearance.
- Minor variations may occur due to the nature of handcrafted or individually finished jewellery.
- Product photographs may include styling elements that are not included with the product unless specifically mentioned.
- Product dimensions, weights and other specifications may have minor variations.
Such natural or minor variations do not necessarily constitute a defect.
Please refer to the relevant product description, Warranty Policy and Jewellery Care Guide for additional information.
3. Product Availability
All products are subject to availability.
We reserve the right to:
- Limit quantities available for purchase;
- Discontinue products or modify product specifications;
- Correct errors in product information, pricing or availability; and
- Decline or cancel an order where a product is unavailable.
If a product becomes unavailable after you have placed an order and payment has been received, we will inform you and provide an appropriate resolution, including a refund where applicable.
4. Prices, Taxes & Offers
All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.
Applicable taxes and other charges, including shipping charges where applicable, will be displayed during the purchase process.
We reserve the right to change prices, product information and promotional offers at any time. Such changes will generally not affect an order that has already been confirmed, except where there is an obvious pricing, technical or other material error.
Promotional offers may have additional terms and conditions. Unless expressly stated otherwise, promotional offers cannot be combined.
5. Orders & Order Acceptance
When you place an order on our website, you are making an offer to purchase the selected products.
After receiving your order, we may send an order acknowledgement confirming that we have received your order. Such acknowledgement does not necessarily mean that the order has been finally accepted.
An order may be declined or cancelled where, for example:
- The product is unavailable;
- There is an obvious error in the product description or price;
- We identify a suspected fraudulent, unauthorised or abusive transaction;
- The order appears to have been placed accidentally or duplicated;
- The order violates these Terms or applicable law; or
- Circumstances beyond our reasonable control prevent fulfilment.
If payment has already been received for an order that we cancel, we will process an appropriate refund.
6. Payments
Payments are processed through authorised payment service providers made available on our website.
You agree to provide accurate and complete payment and billing information and confirm that you are authorised to use the selected payment method.
Payment-related matters, including available payment methods and applicable payment terms, are also governed by our Payment & Pricing Policy.
Sheoli does not ordinarily store complete payment card details on its own systems. Payment information may be processed by our authorised payment service providers in accordance with their applicable terms and privacy policies.
7. Shipping & Delivery
Orders are shipped to the locations and through the delivery methods available on our website.
Delivery timelines displayed on the website are estimates and may vary due to factors including logistics delays, weather, public holidays, remote locations, incorrect address information or circumstances beyond our reasonable control.
You are responsible for providing an accurate and complete delivery address and contact information.
For detailed information regarding shipping charges, delivery timelines, order tracking and related matters, please refer to our Shipping & Delivery Policy.
8. Returns, Exchanges & Refunds
Returns, exchanges and refunds are governed by our Return & Exchange Policy.
The Return & Exchange Policy specifies applicable eligibility requirements, timelines, exclusions, inspection requirements, exchange conditions and refund procedures.
Nothing in these Terms is intended to restrict any rights available to consumers under applicable law.
9. Warranty & Jewellery Care
Certain Sheoli products may be covered by our Warranty Policy, subject to the terms and exclusions specified in that policy.
Our Jewellery Care Guide provides recommendations for maintaining and caring for your jewellery.
The warranty does not cover damage resulting from misuse, improper care, accidents, normal wear and tear, unauthorised alteration or other exclusions specified in the Warranty Policy.
10. Website Use
You agree to use the Sheoli website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the website for fraudulent, unlawful or unauthorised purposes;
- Provide false, misleading or fraudulent information;
- Attempt to gain unauthorised access to our website, systems or accounts;
- Introduce viruses, malware or other harmful code;
- Interfere with the operation, security or functionality of the website;
- Use bots, scraping tools or automated systems to access or collect website content without our prior written permission;
- Copy, reproduce, modify, distribute or commercially exploit website content except as permitted by law or with our written permission;
- Infringe the intellectual property or other rights of Sheoli or any third party; or
- Use the website in a manner that may damage, disable, overburden or impair the website or interfere with another person’s use of it.
We reserve the right to restrict or suspend access to the website where we reasonably believe that these Terms or applicable law have been violated.
11. Intellectual Property
All content and materials available on the Sheoli website, unless otherwise stated, are owned by or licensed to Sheoli and are protected under applicable intellectual property laws.
This includes, without limitation:
- The Sheoli name and logo;
- Trademarks and brand elements;
- Jewellery designs and design concepts;
- Product names and descriptions;
- Product photographs and videos;
- Graphics, illustrations and visual elements;
- Website layout and design;
- Written content and editorial material; and
- Other materials made available through the website.
You may access and use the website and its content for your personal, non-commercial purposes.
You may not reproduce, copy, modify, publish, distribute, sell, license, create derivative works from or commercially exploit Sheoli’s content, designs or other intellectual property without our prior written permission, except where permitted by applicable law.
Nothing in these Terms grants you ownership or any other intellectual property rights in Sheoli’s content, products, designs, trademarks or other materials.
12. Customer Reviews & User Content
If you submit a review, photograph, testimonial, comment or other content to Sheoli (“User Content”), you are responsible for ensuring that the content:
- Is truthful and based on your genuine experience;
- Does not contain unlawful, defamatory, abusive, threatening or misleading material;
- Does not infringe another person’s intellectual property, privacy or other rights;
- Does not impersonate another person or contain fraudulent or fake reviews; and
- Does not contain another person’s personal information without appropriate permission.
By submitting User Content to Sheoli, you grant Sheoli a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, display, adapt and distribute that content for legitimate business purposes, including displaying customer reviews and promoting Sheoli and its products, subject to applicable law.
You retain ownership of your User Content.
We may remove or decline to publish User Content that we reasonably believe violates these Terms, applicable law or our content standards.
13. Third-Party Services & Links
Our website may use or provide access to services operated by third parties, including payment providers, logistics and delivery partners, technology providers, analytics providers and social media platforms.
The website may also contain links to third-party websites.
Third-party services and websites are governed by their own terms and privacy policies. Sheoli is not responsible for the independent practices, content, availability or policies of third-party services or websites.
14. Website Availability
We make reasonable efforts to keep the website available and functioning properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure or available at all times.
The website may occasionally be unavailable due to maintenance, technical issues, updates, security measures or circumstances beyond our reasonable control.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Sheoli will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or purchase or use of our products.
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.
Nothing in these Terms affects your statutory rights as a consumer.
16. Force Majeure
Sheoli will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, fire, war, civil unrest, strikes, government actions, epidemics or pandemics, transportation disruptions, supply chain disruptions, technical failures or other events beyond our reasonable control.
Where reasonably possible, we will take appropriate steps to minimise the impact of such circumstances.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, services or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Where required by law, we will provide appropriate notice of material changes.
Changes will not retrospectively affect rights or obligations that have already accrued, except where permitted or required by applicable law.
18. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
Subject to applicable consumer protection laws and any mandatory jurisdictional requirements, disputes arising from these Terms or your use of the website will be subject to the jurisdiction of the courts having appropriate jurisdiction over Bengaluru, Karnataka, where Sheoli’s registered office is located.
Nothing in this section limits any statutory rights or remedies available to consumers under applicable law.
19. Grievance Redressal
If you have a complaint or grievance regarding our website, products, orders, services or these Terms, you may contact us through the channels provided in our Customer Grievance Redressal Policy.
Our Grievance Officer details are:
Name: Divyen Jain
Email: sheoli.dm@gmail.com
Phone: +91 7500308373
We will handle complaints in accordance with our Customer Grievance Redressal Policy and applicable law.
20. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.
The remaining provisions will continue to remain in effect.
21. Contact Us
For questions regarding these Terms or our website, please contact:
Sheoli
Legal Entity: SHEOLI
Email: hello@sheoli.in
Phone: +91 8792575552
Address: G1, 549, Nina Shree, 15 cross, 16th Main Rd, opposite Samarthanam school for disabled, Sector 4, HSR Layout, Bengaluru, Karnataka 560102
Related Policies
Sheoli, G1, 549, Nina Shree, 15th Cross, 16th Main Road, Opposite Samarthanam School for Disabled, Sector 4, HSR Layout, Bengaluru, Karnataka 560102