Payment & Pricing Policy

Simple, secure and transparent.

We want every Sheoli purchase to be clear—from the price you see to the payment you make.

1. Prices & Taxes

All prices on the Sheoli website are displayed in Indian Rupees (INR).

Unless stated otherwise, product prices include applicable GST and other applicable taxes. Any applicable shipping, COD or other charges will be clearly shown at checkout before you complete your purchase. The final amount payable will be the amount displayed at checkout.

2. Payment Methods

We accept the payment methods displayed at checkout, which may include:

• UPI
• Credit and debit cards
• Net banking
• Wallets and other digital payment methods
• Cash on Delivery, where available

Available payment methods may vary depending on the order and delivery location.

3. Payment Processing

Payments are processed through authorised third-party payment service providers. Sheoli does not ordinarily have access to your complete card, banking or other sensitive payment credentials.

Your order will be processed once payment has been successfully received or authorised and the order has been accepted by Sheoli.

4. Payment Failure or Duplicate Debit

If your payment fails but your bank account or card is debited, please contact us with the transaction details. We will verify the payment with our payment partner and process the applicable refund if the payment has been received by Sheoli but the order was not successfully placed.

If you are charged more than once for the same order, any duplicate payment received by Sheoli will be refunded through the applicable payment channel after verification.

Refund timelines may depend on your bank, card issuer or payment provider.

5. Offers & Discounts

From time to time, Sheoli may offer promotional discounts, coupon codes, bundles or other promotional benefits.

Each offer may have its own conditions, including validity period, eligible products, minimum order value, usage limits or other restrictions.

Unless specifically stated:

• Offers cannot be exchanged for cash.
• Offers cannot be applied retrospectively to completed orders.
• Multiple offers or coupon codes may not be combined.

6. Coupon & Promotional Codes

A coupon or promotional code must be applied at checkout as instructed.

A code may not work if it has expired, the order does not meet the applicable conditions, the products are excluded, or the permitted usage limit has been reached. Sheoli may withdraw or correct a promotional benefit where it has been applied due to an obvious technical error or misuse.

7. Pricing Errors

We make reasonable efforts to ensure that product prices and information displayed on our website are accurate.

If an obvious pricing or technical error results in an incorrect price being displayed, Sheoli may contact you before processing the order to clarify the error and provide the available options. Nothing in this policy limits your rights under applicable consumer law.

8. Refunds

Where a refund is approved under our Return & Exchange Policy, Warranty Policy or another applicable policy, it will generally be made to the original payment method.

The time taken for the refund to reflect in your account depends on the relevant bank, card issuer or payment provider.

9. Changes to Prices & Offers

Product prices and promotional offers may change from time to time. Any price change will generally not affect an order that has already been successfully accepted by Sheoli, except where an adjustment is required due to an obvious error or as otherwise permitted by applicable law.