Shipping & Delivery Policy

Bringing your Sheoli pieces to you, with care.

We currently ship Sheoli jewellery across India. Every order is carefully packed and handed over to our delivery partner for safe transportation.

1. Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days after successful order confirmation and payment.

Orders placed on Sundays, public holidays or during periods of unusually high order volume may require additional processing time.

For customised, personalised or made-to-order pieces, the applicable processing time will be mentioned on the individual product page.

2. Delivery Timeline

Once dispatched, orders are generally delivered within 2–7 business days, depending on the delivery location.

Delivery timelines are estimates and may vary due to the delivery location, courier network conditions, public holidays, weather, high-volume periods or circumstances beyond Sheoli’s reasonable control.

The estimated delivery date shown at checkout or in your order communication will be the most relevant estimate for your order.

3. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.

Shipping is free on all orders.

4. Order Tracking

Once your order has been dispatched, we will share the available tracking details with you through your account on sheoli.in. You can track your order at any time by logging in.

You can use these details to track your shipment.

Please allow some time for the tracking information to become active after dispatch.

You can also use the Track Your Order option on the Sheoli website, where available.

5. Delivery Address

Please ensure that your name, complete delivery address, PIN code and contact details are accurate before placing your order.

If you realise that your address is incorrect after placing an order, please contact us as soon as possible. We will try to assist, but changes may not always be possible once an order has been dispatched.

Sheoli is not responsible for delays or failed delivery resulting from an incorrect or incomplete address or inaccurate contact details provided by the customer.

6. Delivery Attempts

Our delivery partner may make multiple delivery attempts before returning an undelivered shipment to Sheoli.

Please ensure that someone is available to receive the package and that your contact number remains reachable during the delivery period.

If a shipment is returned to us because of repeated failed delivery attempts, an incorrect address or other reasons attributable to the customer, additional shipping charges may apply for re-dispatch.

7. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can check its status with our delivery partner.

Delivery may occasionally be delayed due to courier operations, weather, natural events, strikes, public disturbances, regulatory restrictions or other circumstances beyond Sheoli’s reasonable control.

If a shipment is confirmed as lost in transit, Sheoli will work with the delivery partner to resolve the matter and provide an appropriate resolution in accordance with the circumstances and applicable law.

8. Damaged or Tampered Packages

We take care to package your jewellery securely.

If the outer package appears significantly damaged, opened or tampered with at the time of delivery, please contact Sheoli as soon as possible and preferably before accepting or opening the package.

If the jewellery inside is damaged, incorrect or incomplete, please refer to our Return & Exchange Policy or Warranty Policy, as applicable.

We recommend retaining the packaging until your order has been fully checked.

9. Delivery to Remote or Restricted Locations

Delivery availability may vary by PIN code.

If a location is not serviceable through our available delivery partners, we may contact you to arrange an alternative delivery option. Where delivery is not reasonably possible, the order may be cancelled and the applicable amount refunded.

10. Delivery Partners

Sheoli may use one or more third-party logistics and delivery partners to fulfil orders.

The delivery partner may vary depending on the destination, serviceability and operational requirements.

11. Changes to Delivery Information

We may update this policy from time to time to reflect changes in our shipping arrangements, delivery partners or operational processes.

The policy applicable at the time of your order will generally govern that order, subject to applicable law.

12. Contact Us

For questions regarding your shipment or delivery, please contact us:

Email: hello@sheoli.in
WhatsApp / Phone: +91 8792575552

We’re happy to help.