Return & Exchange Policy

At Sheoli, we want you to feel confident about every piece you purchase. If you need to return or exchange an eligible product, you may request it within 3 days of delivery, subject to the conditions below.

1. Order Cancellation

• Orders may be cancelled within 2 hours of placing the order, provided the order has not already been dispatched.
• Cancellation requests received after 2 hours, or after dispatch, cannot be accepted.
• For an approved cancellation, the refund will be processed to the original payment method, subject to applicable payment-provider timelines.
• Once an order has been delivered, it cannot be cancelled and will be governed by our Return & Exchange Policy.

2. Returns

• Eligible return requests must be raised within 3 days of delivery.
• Returns are available for change of mind or personal preference, provided the product meets all return conditions.
• The jewellery must be unused, unworn and in its original condition.
• Original packaging, certificates, accessories and complimentary items, where applicable, must be returned with the product.
• All returns are subject to inspection once the product is received by Sheoli.

3. Exchanges

• Eligible exchange requests must be raised within 7 days of delivery.
• The product must be unused, unworn and in its original condition, with all applicable packaging, certificates, accessories and complimentary items.
• One exchange per item/order is permitted, subject to availability.
• Regular-size rings may be exchanged for a different size within the exchange period.
• Exchanges are subject to product availability. If the requested product is unavailable, Sheoli may offer an alternative product or another appropriate resolution.

4. Products Not Eligible for Return or Exchange

The following are not eligible for return or exchange, except where the product is damaged, defective, incorrectly made or incorrectly supplied:

• Customised, personalised or made-to-order products
• Adjustable rings for size, fit or personal preference
• Products marked Clearance / Final Sale
• Products that have been worn, used, altered, resized or engraved
• Products damaged after delivery
• Products returned without the required packaging, certificates, accessories or complimentary items, where applicable

5. Sale & Promotional Products

Sale or promotional products are not eligible for refund, unless the product is damaged, defective, incorrectly supplied or otherwise covered under the applicable customer remedy.

Eligible sale products may be exchanged within 7 days of delivery, subject to availability and the conditions of this policy.

If the replacement product has a higher value, the price difference will be payable by the customer.

6. Damaged, Defective, Wrong or Incomplete Orders

Please contact us within 24 hours of delivery if your order:

• arrives damaged or tampered with;
• contains the wrong product;
• is defective; or
• is missing an item.

Please share clear photographs and, where possible, a short video showing the issue and the packaging.

An unboxing video is not mandatory, although it may help us investigate the issue more quickly. We may request additional information where required.

After verification, Sheoli will provide an appropriate resolution, which may include replacement, exchange or refund.

Where the issue is attributable to Sheoli or transit damage, applicable return or replacement costs will be borne by Sheoli.

7. Refunds

Once a returned product is received and passes our quality inspection, an approved refund will be processed to the original payment method, subject to the processing timelines of the relevant payment provider.

If a returned product does not meet the eligibility conditions, the return may be declined and the product may be sent back to the customer.

8. How to Request a Return or Exchange

To raise a request, please contact us at:

Email: hello@sheoli.in WhatsApp: +91 8792575552

Please provide your order number, registered contact details and the reason for your request.

Our team will review your request and guide you through the next steps.

9. Return & Exchange vs Warranty

Returns and exchanges are separate from Sheoli’s 6-Month Warranty.

A product that is outside the return or exchange period may still be eligible for warranty support if the issue is covered under our Warranty Policy.

Please refer to our Warranty Policy for complete warranty terms.