Frequently asked questions

Please contact us as soon as possible. Cancellation may not be possible once your order has been processed or dispatched. Please refer to our Return & Exchange Policy for applicable conditions.

Orders are generally dispatched within 1–2 business days and delivered within approximately 2–7 business days after dispatch. Delivery timelines may vary by location and other circumstances.

Please contact us as soon as possible. We will check the shipment status with our delivery partner and assist you.

Please contact us as soon as possible, preferably before opening a significantly damaged or tampered package. If the jewellery inside is affected, our Return & Exchange or Warranty Policy will apply as relevant.

Eligible products can be returned within 3 days of delivery, subject to our Return & Exchange Policy.
Eligible jewellery must generally be unused, unworn and in its original condition, with applicable original packaging and components. Please see our Return & Exchange Policy for complete requirements.

Yes. Eligible products can generally be exchanged within 7 days of delivery, subject to availability and our Return & Exchange Policy.

Please report the issue within 24 hours of delivery with clear photographs and, where possible, a short video. We will review the issue and provide the appropriate resolution.

Once an approved return has been received and inspected, the refund will generally be processed to the original payment method. The time taken to reflect the refund depends on your bank or payment provider.

925 sterling silver contains 92.5% silver, with the remaining portion made up of other metals used to create a durable jewellery alloy.

Our core jewellery is made in 925 sterling silver. Depending on the design, a piece may have a rhodium, gold, rose-gold or oxidised finish. Please check the individual product page for the specific material and finish.

Silver can naturally tarnish over time. This is a characteristic of sterling silver and does not mean the jewellery is damaged or of poor quality. Tarnishing can vary depending on moisture, sweat, skin chemistry and the environment.

Keep jewellery dry, gently wipe it after wearing and store it clean and completely dry. We recommend removing jewellery before showering, swimming, exercising and sleeping, and avoiding prolonged contact with perfumes, cosmetics, chlorine and chemicals.

For detailed care instructions, please see our Jewellery Care Guide.

Use a soft, dry cloth or muslin cloth for gentle cleaning. Avoid toothpaste, lemon, vinegar, baking soda, abrasive powders, scrubbing and unverified cleaning hacks. Do not use generic jewellery-cleaning liquids unless confirmed suitable for that particular piece.

Depending on the design, Sheoli may use natural gemstones, precious or semi-precious stones, pearls, lab-created/synthetic stones and other decorative or ornamental stone materials. The relevant material will be mentioned on the product page where applicable.

Natural stones and pearls can naturally vary in colour, tone, texture, pattern, clarity and inclusions. These variations are part of their individual character.

Yes. Sheoli jewellery comes with a 6-month limited warranty against eligible manufacturing and workmanship defects.

It covers genuine manufacturing and workmanship defects, including eligible structural, setting, clasp, closure and applicable finishing or plating defects, subject to our Warranty Policy.

Natural tarnishing of 925 sterling silver, natural changes to oxidised silver and deterioration caused by exposure, moisture, chemicals or care contrary to our Jewellery Care Guide are not considered manufacturing defects.

For gold and rose-gold jewellery with ≥1 micron plating, premature or abnormal plating defects are covered during the 6-month warranty period. Flash/light plating below 1 micron remains covered for eligible manufacturing and workmanship defects, but normal exposure-related fading is not covered.

Contact us with your order details and a description of the issue. Please share clear photographs and any other information requested. We may need to inspect the jewellery before determining the appropriate resolution.

Sheoli uses Indian ring sizes. You can measure your finger circumference or the inner diameter of a well-fitting ring and compare it with our Ring Size Chart.

We generally recommend choosing the larger size for a more comfortable fit, particularly for wider rings.

Bracelets are generally measured by wrist circumference, while closed bangles need to pass over the widest part of your hand. Please refer to our Size Guide and the measurements provided on the individual product page.

Eligible rings may be exchanged within the applicable exchange period, subject to our Return & Exchange Policy. Adjustable rings and certain other products may have different conditions.

Resizing depends on the design. Please contact us before ordering if you need help with sizing. Third-party resizing or alteration may affect warranty eligibility.